PRIVACY POLICY

Backburn Boutique Resort (“Backburn Boutique Resort,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our guests, customers, and website visitors.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information provided when making an inquiry, reservation, booking, purchase, or when communicating with Backburn Boutique Resort.

By providing your personal information, you acknowledge and agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you make an inquiry, reservation, booking, or communicate with us, we may collect the following information:

  • Full name

  • Mobile or telephone number

  • Email address

  • Home address

  • Date of birth, where necessary

  • Number of guests

  • Preferred check-in and check-out dates

  • Room preferences and booking details

  • Emergency contact information, when necessary

  • Payment and transaction information

  • Valid identification details, when required for verification

  • Special requests or information voluntarily provided by you

  • Communications and messages exchanged with our team

We may also collect information necessary to provide accommodation, restaurant, and other hospitality-related services.

2. HOW WE USE YOUR INFORMATION

The personal information we collect may be used to:

  • Process and manage reservations and bookings

  • Confirm guest inquiries and accommodation availability

  • Contact you regarding your reservation

  • Process payments and deposits

  • Provide requested services and customer support

  • Verify guest identity when necessary

  • Communicate important booking updates or policy changes

  • Improve our services and guest experience

  • Respond to questions, concerns, and special requests

  • Maintain internal records and comply with legal or regulatory requirements

  • Send promotional offers, updates, and marketing communications, subject to applicable laws and your communication preferences

We will only use your personal information for legitimate business purposes and in accordance with applicable data privacy laws.

3. HOW WE PROTECT YOUR INFORMATION

Backburn Boutique Resort takes reasonable organizational, physical, and technical measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Access to guest information is limited to authorized personnel who require the information to perform their duties, including reservation, customer service, accounting, and resort operations.

While we strive to protect all personal information entrusted to us, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

4. SHARING OF PERSONAL INFORMATION

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared when necessary with:

  • Authorized employees and representatives of Backburn Boutique Resort

  • Payment processors and financial service providers

  • Booking and reservation platforms used by the resort

  • Government authorities or regulatory agencies when required by law

  • Service providers who assist in operating our business, subject to appropriate confidentiality obligations

We will only share information when reasonably necessary for the purposes stated in this Privacy Policy or when required by applicable laws.

5. MARKETING COMMUNICATIONS

With your consent or where otherwise permitted by law, we may use your contact information to send you information regarding:

  • Special promotions

  • Seasonal offers

  • Events and activities

  • New services and facilities

  • Resort updates and announcements

You may opt out of receiving promotional communications at any time by contacting us or following the unsubscribe instructions provided in our communications.

6. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, including the management of reservations, provision of services, legal obligations, accounting requirements, and legitimate business purposes.

When personal information is no longer required, we will take reasonable steps to securely dispose of or anonymize the information in accordance with applicable laws and internal policies.

7. YOUR RIGHTS

Subject to applicable laws, you may have the right to:

  • Be informed about the collection and use of your personal information

  • Access your personal information held by us

  • Request correction of inaccurate or incomplete information

  • Object to certain processing of your information

  • Request the deletion or blocking of personal information, when legally applicable

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the appropriate data privacy authority

To exercise any of these rights, please contact us using the details provided below.

8. THIRD-PARTY PLATFORMS

Our website, social media pages, booking platforms, or communications may contain links to third-party websites or services.

Backburn Boutique Resort is not responsible for the privacy practices, policies, or content of third-party platforms. We encourage guests to review the privacy policies of those platforms before providing personal information.

9. CHILDREN'S PRIVACY

We do not knowingly collect personal information from children without the consent of a parent or legal guardian when such consent is required by applicable law.

Parents or guardians making reservations involving minors may be required to provide information necessary for accommodation and safety purposes.

10. CHANGES TO THIS PRIVACY POLICY

Backburn Boutique Resort may update this Privacy Policy from time to time to reflect changes in our operations, services, or applicable legal requirements.

Any updates will become effective once the revised Privacy Policy is posted or otherwise communicated through our official channels.

11. CONTACT US

For questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Backburn Boutique Resort
Liwliwa, San Felipe, Zambales, Philippines

We are committed to handling your personal information responsibly and to providing a safe, secure, and enjoyable experience for all our guests.

CONSENT

By submitting your personal information through our inquiry forms, reservation forms, website, social media channels, or other official communication platforms, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and processing of your personal information for the purposes described above.